Contact Centre - Emergency Support Line: 1-604-233-6268, extension 4
Please call 1-604-233-6268, extension 4 immediately if you are experiencing any outages or service unavailability. For urgent support during weekends and public holidays, please call our dedicated Support line without delay.
We are currently experiencing a high volume of requests. We apologize for any delays and appreciate your patience and understanding. Rest assured, we are committed to assisting you as quickly as possible.
Customer Service Desk
Welcome! You can raise a Service Desk request from the options provided.
{"xsrfToken":"8e2b2bbfb6d5e88aff0c2cef956a069f87a3a3a9_lout","branding":{"id":"4","key":"isd","name":"Customer Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2358cf","headerLinkHoverBGColor":"#2358cf","headerBadgeColor":"#2358cf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/26511f7d-2a37-4f91-9cc6-fbf23a47a07c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDUxZGIwMy04ZjY3LTRjNWUtYmViNC1mZmU3Y2M5YjM3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2NTExZjdkLTJhMzctNGY5MS05Y2M2LWZiZjIzYTQ3YTA3YyI6WyJyZWFkIl19LCJleHAiOjE3NTI2ODQ4MTQsIm5iZiI6MTc1MjY4NDIxNH0.JkGYJ1skHEgTq1KBW3vQ-0iIlgM1vS_VJSGzZrQOVFQ&client=0051db03-8f67-4c5e-beb4-ffe7cc9b37de&mode=fit","logoId":"26511f7d-2a37-4f91-9cc6-fbf23a47a07c","isLogoAvailable":true,"helpCenterTitle":"TMCS Service Centre","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"Contact Centre:","userInitialAnnouncementMessageWiki":"<p>Please call us at 1-604-233-6268 ext. 4</p>\n<p>If you have a site outage please call our contact center for assistance.</p>","translations":{"en-US":{"helpCenterTitle":"TMCS Service Centre","sharedPortalName":"Service Desk","announcementHeader":"Contact Centre:","announcementMessage":"Please call us at 1-604-233-6268 ext. 4 \n\nIf you have a site outage please call our contact center for assistance.","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#12305c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/776f284b-2e76-46f4-ba5a-e33bb4bdd2dc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDUxZGIwMy04ZjY3LTRjNWUtYmViNC1mZmU3Y2M5YjM3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc3NmYyODRiLTJlNzYtNDZmNC1iYTVhLWUzM2JiNGJkZDJkYyI6WyJyZWFkIl19LCJleHAiOjE3NTI2ODQ4MTQsIm5iZiI6MTc1MjY4NDIxNH0.CRX_v57lGWgBkXTCiuAjeM4dFWew4nZ4rjUThAmedpA&client=0051db03-8f67-4c5e-beb4-ffe7cc9b37de&height=300&mode=fit","bannerMediaApiFileId":"776f284b-2e76-46f4-ba5a-e33bb4bdd2dc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"isd","projectId":10003,"serviceDeskId":4,"name":"Customer Service Desk","description":"<p>Welcome! You can raise a Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"206","name":"Create a Product Request","descriptionHtml":"<p>Completing this form will raise a feature request ticket that will automatically go for review to our development and product teams.</p>\n<p>Please note there is no guarantee that your request will be accepted.</p>\n<p>There are three scenarios to consider when making a request</p>\n<ol>\n <li>The request may be declined and the ticket closed.</li>\n <li>The request may be added to the product backlog for future iterations.</li>\n <li>If your request is business critical please speak to your Customer Account Lead regarding our pricing and any possible sponsorship.</li>\n</ol>","callToAction":"Create a Product Request","introHtml":"","icon":10585,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[16],"key":""},{"id":"207","name":"Create a Support Ticket","descriptionHtml":"","callToAction":"Create a Support Ticket","introHtml":"","icon":10586,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[16],"key":""},{"id":"131","name":"Archive - CAE eLearning","descriptionHtml":"<p>Please review all form fields and provide as much detail as possible</p>","callToAction":"Archive - CAE eLearning","introHtml":"<p>Request form for customers from the CAE eLearning site</p>","icon":10470,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"191","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Bug Ticket</p>","icon":10563,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"108","name":"Courseware","descriptionHtml":"","callToAction":"Courseware","introHtml":"","icon":10507,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"225","name":"Courseware Issue or Request","descriptionHtml":"","callToAction":"Courseware Issue or Request","introHtml":"","icon":10511,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"190","name":"DevOps","descriptionHtml":"","callToAction":"DevOps","introHtml":"","icon":10563,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"56","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Request coming in from Email</p>","icon":10472,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"59","name":"General request","descriptionHtml":"<p>Please include your login name in the description</p>","callToAction":"General request","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"178","name":"Project Deliverable (Internal)","descriptionHtml":"","callToAction":"Project Deliverable (Internal)","introHtml":"","icon":10483,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"107","name":"Report an issue with CrewPad","descriptionHtml":"","callToAction":"Report an issue with CrewPad","introHtml":"<p>Let us know any CrewPad related issues</p>","icon":10471,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"106","name":"Report an issue with ETR","descriptionHtml":"","callToAction":"Report an issue with ETR","introHtml":"<p>Let us know about any issues you are having with ETR - electronic grading, assessments</p>","icon":10470,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"112","name":"Report an issue with the EGS","descriptionHtml":"","callToAction":"Report an issue with the EGS","introHtml":"<p>Let us know any EGS related issue you are having - exams and questions</p>","icon":10458,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"109","name":"Report an issue with the LMS","descriptionHtml":"","callToAction":"Report an issue with the LMS","introHtml":"<p>Let us know any LMS related issue you are having - courses, course units, and enrollments</p>","icon":10476,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"111","name":"Report an issue with the notification","descriptionHtml":"","callToAction":"Report an issue with the notification","introHtml":"<p>Let us know any notifications related issue you are experiencing.</p>","icon":10492,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"110","name":"Report an issue with the QMS","descriptionHtml":"","callToAction":"Report an issue with the QMS","introHtml":"<p>Let us know any QMS related issue you are having - certificates and qualifications</p>","icon":10476,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"65","name":"Report site outage","descriptionHtml":"<p>For any urgent system outage - please call 604-233-6268 ext 4</p>","callToAction":"Report site outage","introHtml":"<p>Site unavailable? Please call us at 1-604-233-6268 ext. 4</p>","icon":10508,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[207,206],"17":[112,111,110,109,108,107,106],"23":[65]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6609436e-6b5d-38a9-bfcc-c9b11ce44d41","appLinkName":"","appLinkUrl":"","spaceKey":"UGE","spaceName":"TMCS Knowledge Library","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":4,"kbLinkDomainURLs":["https://pelesys.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"Contact Centre - Emergency Support Line: 1-604-233-6268, extension 4","userLanguageMessageWiki":"<p>Please call 1-604-233-6268, extension 4 immediately if you are experiencing any outages or service unavailability. For urgent support during weekends and public holidays, please call our dedicated Support line without delay.</p>\n<p>We are currently experiencing a high volume of requests. We apologize for any delays and appreciate your patience and understanding. Rest assured, we are committed to assisting you as quickly as possible.</p>","defaultLanguageHeader":"Contact Centre - Emergency Support Line: 1-604-233-6268, extension 4","defaultLanguageMessage":"Please call 1-604-233-6268, extension 4 immediately if you are experiencing any outages or service unavailability. For urgent support during weekends and public holidays, please call our dedicated Support line without delay.\n\nWe are currently experiencing a high volume of requests. We apologize for any delays and appreciate your patience and understanding. Rest assured, we are committed to assisting you as quickly as possible.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDUxZGIwMy04ZjY3LTRjNWUtYmViNC1mZmU3Y2M5YjM3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI2ODU0MTQsIm5iZiI6MTc1MjY4NDIxNH0.8ve4ob-uQ9La53IzdQNxuRIQN_JlplHBaQESAVGvEbo","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"0051db03-8f67-4c5e-beb4-ffe7cc9b37de","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"bb6c2b22-65d6-43e3-babe-8d322b0996c4","name":"Knowledge Library","categoryUrl":"https://pelesys.atlassian.net/servicedesk/customer/portal/4/topic/bb6c2b22-65d6-43e3-babe-8d322b0996c4","lastUpdated":"1727083680323","createdAt":"1582549546948"}]}},"sharedPortal":{"name":"Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://pelesys.atlassian.net/wiki","kbLinkDomainURLs":["https://pelesys.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}