Contact Centre - Emergency Support Line: 1-604-233-6268, extension 4
Please call 1-604-233-6268, extension 4 immediately if you are experiencing any outages or service unavailability. For urgent support during weekends and public holidays, please call our dedicated Support line without delay.
We are currently experiencing a high volume of requests. We apologize for any delays and appreciate your patience and understanding. Rest assured, we are committed to assisting you as quickly as possible.
Create a Support Ticket
Required fields are marked with an asterisk*
{"xsrfToken":"a53e239a424b7423b42da0b72fc32e7d3676d19b_lout","branding":{"id":"4","key":"isd","name":"Customer Service Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2358cf","headerLinkHoverBGColor":"#2358cf","headerBadgeColor":"#2358cf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/26511f7d-2a37-4f91-9cc6-fbf23a47a07c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDUxZGIwMy04ZjY3LTRjNWUtYmViNC1mZmU3Y2M5YjM3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2NTExZjdkLTJhMzctNGY5MS05Y2M2LWZiZjIzYTQ3YTA3YyI6WyJyZWFkIl19LCJleHAiOjE3NTI2ODg5NTcsIm5iZiI6MTc1MjY4ODM1N30.1Kea5ZYzVbInQjSHihOdlPgKGuZR69QgnkE7Bq8-RiA&client=0051db03-8f67-4c5e-beb4-ffe7cc9b37de&mode=fit","logoId":"26511f7d-2a37-4f91-9cc6-fbf23a47a07c","isLogoAvailable":true,"helpCenterTitle":"TMCS Service Centre","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"Contact Centre:","userInitialAnnouncementMessageWiki":"<p>Please call us at 1-604-233-6268 ext. 4</p>\n<p>If you have a site outage please call our contact center for assistance.</p>","translations":{"en-US":{"helpCenterTitle":"TMCS Service Centre","sharedPortalName":"Service Desk","announcementHeader":"Contact Centre:","announcementMessage":"Please call us at 1-604-233-6268 ext. 4 \n\nIf you have a site outage please call our contact center for assistance.","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#12305c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/776f284b-2e76-46f4-ba5a-e33bb4bdd2dc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDUxZGIwMy04ZjY3LTRjNWUtYmViNC1mZmU3Y2M5YjM3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc3NmYyODRiLTJlNzYtNDZmNC1iYTVhLWUzM2JiNGJkZDJkYyI6WyJyZWFkIl19LCJleHAiOjE3NTI2ODg5NTcsIm5iZiI6MTc1MjY4ODM1N30.vGmCIO1qsrMojGZNLHJ_TzcA4YSNVq6FeJ4zsuFTkzY&client=0051db03-8f67-4c5e-beb4-ffe7cc9b37de&height=300&mode=fit","bannerMediaApiFileId":"776f284b-2e76-46f4-ba5a-e33bb4bdd2dc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"isd","projectId":10003,"serviceDeskId":4,"name":"Customer Service Desk","description":"<p>Welcome! You can raise a Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"206","name":"Create a Product Request","descriptionHtml":"<p>Completing this form will raise a feature request ticket that will automatically go for review to our development and product teams.</p>\n<p>Please note there is no guarantee that your request will be accepted.</p>\n<p>There are three scenarios to consider when making a request</p>\n<ol>\n <li>The request may be declined and the ticket closed.</li>\n <li>The request may be added to the product backlog for future iterations.</li>\n <li>If your request is business critical please speak to your Customer Account Lead regarding our pricing and any possible sponsorship.</li>\n</ol>","callToAction":"Create a Product Request","introHtml":"","icon":10585,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[16],"key":""},{"id":"207","name":"Create a Support Ticket","descriptionHtml":"","callToAction":"Create a Support Ticket","introHtml":"","icon":10586,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[16],"key":""},{"id":"131","name":"Archive - CAE eLearning","descriptionHtml":"<p>Please review all form fields and provide as much detail as possible</p>","callToAction":"Archive - CAE eLearning","introHtml":"<p>Request form for customers from the CAE eLearning site</p>","icon":10470,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"191","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Bug Ticket</p>","icon":10563,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"108","name":"Courseware","descriptionHtml":"","callToAction":"Courseware","introHtml":"","icon":10507,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"225","name":"Courseware Issue or Request","descriptionHtml":"","callToAction":"Courseware Issue or Request","introHtml":"","icon":10511,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"190","name":"DevOps","descriptionHtml":"","callToAction":"DevOps","introHtml":"","icon":10563,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"56","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Request coming in from Email</p>","icon":10472,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"59","name":"General request","descriptionHtml":"<p>Please include your login name in the description</p>","callToAction":"General request","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"178","name":"Project Deliverable (Internal)","descriptionHtml":"","callToAction":"Project Deliverable (Internal)","introHtml":"","icon":10483,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"107","name":"Report an issue with CrewPad","descriptionHtml":"","callToAction":"Report an issue with CrewPad","introHtml":"<p>Let us know any CrewPad related issues</p>","icon":10471,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"106","name":"Report an issue with ETR","descriptionHtml":"","callToAction":"Report an issue with ETR","introHtml":"<p>Let us know about any issues you are having with ETR - electronic grading, assessments</p>","icon":10470,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"112","name":"Report an issue with the EGS","descriptionHtml":"","callToAction":"Report an issue with the EGS","introHtml":"<p>Let us know any EGS related issue you are having - exams and questions</p>","icon":10458,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"109","name":"Report an issue with the LMS","descriptionHtml":"","callToAction":"Report an issue with the LMS","introHtml":"<p>Let us know any LMS related issue you are having - courses, course units, and enrollments</p>","icon":10476,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"111","name":"Report an issue with the notification","descriptionHtml":"","callToAction":"Report an issue with the notification","introHtml":"<p>Let us know any notifications related issue you are experiencing.</p>","icon":10492,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"110","name":"Report an issue with the QMS","descriptionHtml":"","callToAction":"Report an issue with the QMS","introHtml":"<p>Let us know any QMS related issue you are having - certificates and qualifications</p>","icon":10476,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"65","name":"Report site outage","descriptionHtml":"<p>For any urgent system outage - please call 604-233-6268 ext 4</p>","callToAction":"Report site outage","introHtml":"<p>Site unavailable? Please call us at 1-604-233-6268 ext. 4</p>","icon":10508,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[207,206],"17":[112,111,110,109,108,107,106],"23":[65]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6609436e-6b5d-38a9-bfcc-c9b11ce44d41","appLinkName":"","appLinkUrl":"","spaceKey":"UGE","spaceName":"TMCS Knowledge Library","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":4,"kbLinkDomainURLs":["https://pelesys.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"Contact Centre - Emergency Support Line: 1-604-233-6268, extension 4","userLanguageMessageWiki":"<p>Please call 1-604-233-6268, extension 4 immediately if you are experiencing any outages or service unavailability. For urgent support during weekends and public holidays, please call our dedicated Support line without delay.</p>\n<p>We are currently experiencing a high volume of requests. We apologize for any delays and appreciate your patience and understanding. Rest assured, we are committed to assisting you as quickly as possible.</p>","defaultLanguageHeader":"Contact Centre - Emergency Support Line: 1-604-233-6268, extension 4","defaultLanguageMessage":"Please call 1-604-233-6268, extension 4 immediately if you are experiencing any outages or service unavailability. For urgent support during weekends and public holidays, please call our dedicated Support line without delay.\n\nWe are currently experiencing a high volume of requests. We apologize for any delays and appreciate your patience and understanding. Rest assured, we are committed to assisting you as quickly as possible.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDUxZGIwMy04ZjY3LTRjNWUtYmViNC1mZmU3Y2M5YjM3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI2ODk1NTcsIm5iZiI6MTc1MjY4ODM1N30.fZptvHDRITWaAqHiUUoBK5I1oyDKYAAag2-t0dGfu4E","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"0051db03-8f67-4c5e-beb4-ffe7cc9b37de","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"bb6c2b22-65d6-43e3-babe-8d322b0996c4","name":"Knowledge Library","categoryUrl":"https://pelesys.atlassian.net/servicedesk/customer/portal/4/topic/bb6c2b22-65d6-43e3-babe-8d322b0996c4","lastUpdated":"1727083680323","createdAt":"1582549546948"}]}},"reqCreate":{"id":207,"projectId":10003,"issueType":{"id":"10093","name":"CSD: TMCS Service Desk"},"form":{"name":"Create a Support Ticket","descriptionHtml":"","callToAction":"Create a Support Ticket","intro":"","instructions":"","icon":10586,"iconUrl":"https://pelesys.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10212","fieldConfigId":"10384","label":"Product and Issue Type","description":"Please enter the product and type of issue that you are experiencing, using the drop-down fields.","descriptionHtml":"<p>Please enter the product and type of issue that you are experiencing, using the drop-down fields.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10469","label":"LMS (Learning Management System)","selected":false,"children":[{"value":"10582","label":"Login / Password","selected":false,"children":[]},{"value":"10523","label":"System Error","selected":false,"children":[]},{"value":"10519","label":"Courseware Issue","selected":false,"children":[]},{"value":"10525","label":"Timeout / Sync Issue","selected":false,"children":[]},{"value":"10517","label":"Content Upload","selected":false,"children":[]},{"value":"10516","label":"Enrolment Request","selected":false,"children":[]},{"value":"10521","label":"Force Complete","selected":false,"children":[]},{"value":"10522","label":"Certificate","selected":false,"children":[]},{"value":"10526","label":"Anything Else?","selected":false,"children":[]}]},{"value":"10465","label":"CrewPad Pro","selected":false,"children":[{"value":"10478","label":"Login / Password","selected":false,"children":[]},{"value":"10479","label":"Sync Error","selected":false,"children":[]},{"value":"10480","label":"Download Error","selected":false,"children":[]},{"value":"10481","label":"Compatibility Issue","selected":false,"children":[]},{"value":"10482","label":"App Store","selected":false,"children":[]},{"value":"10483","label":"Anything Else?","selected":false,"children":[]}]},{"value":"10468","label":"ETR (Electronic Training Records)","selected":false,"children":[{"value":"10583","label":"Login / Password","selected":false,"children":[]},{"value":"10513","label":"Data Discrepancy","selected":false,"children":[]},{"value":"10512","label":"System Error","selected":false,"children":[]},{"value":"10505","label":"CrewPad Sync","selected":false,"children":[]},{"value":"10507","label":"Analytics","selected":false,"children":[]},{"value":"10508","label":"Assessment Issue","selected":false,"children":[]},{"value":"10510","label":"Template Issue","selected":false,"children":[]},{"value":"10511","label":"QMS Sync","selected":false,"children":[]},{"value":"10515","label":"Anything Else?","selected":false,"children":[]}]},{"value":"10464","label":"Site / Product Down","selected":false,"children":[{"value":"10474","label":"Severity Level 1: the application is inoperable, and the error severely and adversely impacts Customer’s operations with no reasonable workaround.","selected":false,"children":[]},{"value":"10475","label":"Severity Level 2: one or more important functions of the application are not available, resulting in Customer’s operations being severely restricted","selected":false,"children":[]},{"value":"10476","label":"Severity Level 3: inability to use a function in the application occurs, but it does not seriously affect Customer’s operations","selected":false,"children":[]},{"value":"10477","label":"\tSeverity Level 4: Inconvenience, work around exists","selected":false,"children":[]}]},{"value":"10470","label":"QMS (Qualification Management System)","selected":false,"children":[{"value":"10528","label":"Certificate Upload Request","selected":false,"children":[]},{"value":"10529","label":"QMS Notification Issue","selected":false,"children":[]},{"value":"10535","label":"API / Middleware Issue","selected":false,"children":[]},{"value":"10584","label":"Data Discrepancy","selected":false,"children":[]},{"value":"10533","label":"System Error","selected":false,"children":[]},{"value":"10534","label":"Timeout / Performance Issue","selected":false,"children":[]},{"value":"10531","label":"Auto Enrollment","selected":false,"children":[]},{"value":"10527","label":"Certificate","selected":false,"children":[]},{"value":"10530","label":"Qualification","selected":false,"children":[]},{"value":"10532","label":"Sync","selected":false,"children":[]},{"value":"10536","label":"Anything Else?","selected":false,"children":[]}]},{"value":"10471","label":"Reporting and Analytics","selected":false,"children":[{"value":"10588","label":"Access Issues","selected":false,"children":[]},{"value":"10538","label":"Data Discrepancy","selected":false,"children":[]},{"value":"10587","label":"Data Refresh","selected":false,"children":[]},{"value":"10539","label":"Custom Reporting Issue","selected":false,"children":[]},{"value":"10537","label":"ETR Analytics","selected":false,"children":[]},{"value":"10586","label":"CAR (Central Analytics Reports)","selected":false,"children":[]},{"value":"10585","label":"Custom Request","selected":false,"children":[]}]},{"value":"10466","label":"TMDS Central","selected":false,"children":[{"value":"10484","label":"User Account","selected":false,"children":[]},{"value":"10489","label":"Organisation / LOC Sync","selected":false,"children":[]},{"value":"10589","label":"User Groups Issue","selected":false,"children":[]},{"value":"10490","label":"Permissions Issue","selected":false,"children":[]},{"value":"10487","label":"Notifications Issue","selected":false,"children":[]},{"value":"10488","label":"Dashboard Settings","selected":false,"children":[]},{"value":"10486","label":"Custom Role Request","selected":false,"children":[]},{"value":"10491","label":"System Error","selected":false,"children":[]},{"value":"10494","label":"Anything Else?","selected":false,"children":[]}]},{"value":"10467","label":"EGS (Exam Generation System)","selected":false,"children":[{"value":"10496","label":"Configuration Issues","selected":false,"children":[]},{"value":"10499","label":"Sync Issue","selected":false,"children":[]},{"value":"10501","label":"System Error","selected":false,"children":[]},{"value":"10503","label":"Exam Timeout","selected":false,"children":[]},{"value":"10591","label":"Export Error","selected":false,"children":[]},{"value":"10592","label":"Exam Error","selected":false,"children":[]},{"value":"10500","label":"Course Status","selected":false,"children":[]},{"value":"10502","label":"Debrief Issue","selected":false,"children":[]},{"value":"10498","label":"Question Bank Request","selected":false,"children":[]},{"value":"10590","label":"Exam Reset Request","selected":false,"children":[]},{"value":"10497","label":"Export Questions Request","selected":false,"children":[]},{"value":"10504","label":"Anything Else?","selected":false,"children":[]}]},{"value":"10472","label":"Scheduling","selected":false,"children":[{"value":"10540","label":"Event","selected":false,"children":[]},{"value":"10542","label":"Courses","selected":false,"children":[]},{"value":"10543","label":"Certificate","selected":false,"children":[]},{"value":"10544","label":"Settings","selected":false,"children":[]},{"value":"10547","label":"Anything Else?","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10213","fieldConfigId":"10385","label":"URL / Site Name:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10075","fieldConfigId":"10227","label":"Customer Priority ","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10136","label":"P1 - Critical","selected":false,"children":[]},{"value":"10137","label":"P2 - High","selected":false,"children":[]},{"value":"10138","label":"P3 - Medium ","selected":false,"children":[]},{"value":"10139","label":"P4 - Low","selected":false,"children":[]},{"value":"10812","label":"P5 - Informational","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/207","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/207","calendarParams":{"firstDay":0,"date":"2025-07-16T10:52:37-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6609436e-6b5d-38a9-bfcc-c9b11ce44d41","appLinkName":"","appLinkUrl":"","spaceKey":"UGE","spaceName":"TMCS Knowledge Library","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":4,"kbLinkDomainURLs":["https://pelesys.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDUxZGIwMy04ZjY3LTRjNWUtYmViNC1mZmU3Y2M5YjM3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI2ODk1NTcsIm5iZiI6MTc1MjY4ODM1N30.fZptvHDRITWaAqHiUUoBK5I1oyDKYAAag2-t0dGfu4E","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"0051db03-8f67-4c5e-beb4-ffe7cc9b37de","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}