Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Service Desk

TMCS Service Centre

Contact Centre:

Please call us at 1-604-233-6268 ext. 4

If you have a site outage please call our contact center for assistance.

Portals

  • Air Canada Maintenance Training & Qualifications Service Desk

    Welcome! You can raise an Air Canada Service Desk request from the options provided.

    Bienvenue! Vous pouvez faire une demande au Centre d’assistance Air Canada à partir des options fournies.

  • Customer Service Desk

    *We're excited to introduce our new AI Agent! To use it, you'll need an Atlassian account. If you don't already have one, please take a moment to create one and you'll be ready to get started.

    The AI Agent (bottom-right of this screen) can answer questions, guide troubleshooting, and help you find relevant documentation.

    Use this portal to:

    • Report issues
    • Request support
    • Access documentation

    For production outages, contact the 24/7 emergency line.

    For change requests or product enhancement suggestions, please contact your Client Account Lead.

Suggested forms

  • Create a Support Ticket in Customer Service Desk
  • Request for Air Canada Employee TRAX Authorization (Qualification) / Demande d'autorisation TRAX d'employé d'Air Canada (qualification) in Air Canada Maintenance Training & Qualifications Service Desk

    This request type is used for internal Trax Qualification requests and/or training requests for Training conducted by the internal ACM Trainers.

  • TMDS Course Enrollment / Inscription au cours in Air Canada Maintenance Training & Qualifications Service Desk
  • Bilateral or Technical Arrangement (ACF 6220) / Accord bilatéral ou technique (ACF 6220) in Air Canada Maintenance Training & Qualifications Service Desk
Powered by Jira Service Management
{"xsrfToken":"256ded7d9c2497a61ada226e996fc9b0ce156f51_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/26511f7d-2a37-4f91-9cc6-fbf23a47a07c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDUxZGIwMy04ZjY3LTRjNWUtYmViNC1mZmU3Y2M5YjM3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2NTExZjdkLTJhMzctNGY5MS05Y2M2LWZiZjIzYTQ3YTA3YyI6WyJyZWFkIl19LCJleHAiOjE3OTEyMjEzNTcsIm5iZiI6MTc5MTIyMDc1N30.7nBvMy1ODpFGkP3Rf5qMHWjG85TAlmF2jhCzYpmDAYk&client=0051db03-8f67-4c5e-beb4-ffe7cc9b37de&mode=fit","logoId":"26511f7d-2a37-4f91-9cc6-fbf23a47a07c","isLogoAvailable":true,"helpCenterTitle":"TMCS Service Centre","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"Contact Centre:","userInitialAnnouncementMessageWiki":"<p>Please call us at 1-604-233-6268 ext. 4</p>\n<p>If you have a site outage please call our contact center for assistance.</p>","translations":{"en-US":{"helpCenterTitle":"TMCS Service Centre","sharedPortalName":"Service Desk","announcementHeader":"Contact Centre:","announcementMessage":"Please call us at 1-604-233-6268 ext. 4 \n\nIf you have a site outage please call our contact center for assistance.","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#12305c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/776f284b-2e76-46f4-ba5a-e33bb4bdd2dc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDUxZGIwMy04ZjY3LTRjNWUtYmViNC1mZmU3Y2M5YjM3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc3NmYyODRiLTJlNzYtNDZmNC1iYTVhLWUzM2JiNGJkZDJkYyI6WyJyZWFkIl19LCJleHAiOjE3OTEyMjEzNTcsIm5iZiI6MTc5MTIyMDc1N30.yF8tcUR7Bd8DXB9wnKlyup6FH0dVWcHNOtPqj-BG4EQ&client=0051db03-8f67-4c5e-beb4-ffe7cc9b37de&height=300&mode=fit","bannerMediaApiFileId":"776f284b-2e76-46f4-ba5a-e33bb4bdd2dc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pelesys","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"256ded7d9c2497a61ada226e996fc9b0ce156f51_lout","baseUrl":"https://pelesys.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://pelesys.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0051db03-8f67-4c5e-beb4-ffe7cc9b37de","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1da3953016434985ad558db32f816e76","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://pelesys.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}