Service Desk

TMCS Service Centre

Contact Centre:

Please call us at 1-604-233-6268 ext. 4

If you have a site outage please call our contact center for assistance.

Portals

  1. Air Canada Maintenance Training & Qualifications Service Desk

    Welcome! You can raise an Air Canada Service Desk request from the options provided.

    Bienvenue! Vous pouvez faire une demande au Centre d’assistance Air Canada à partir des options fournies.

  2. Customer Service Desk

    Welcome! You can raise a Service Desk request from the options provided.

Suggested forms

  • Create a Support Ticket in Customer Service Desk
  • Request for Air Canada Employee TRAX Authorization (Qualification) / Demande d'autorisation TRAX d'employé d'Air Canada (qualification) in Air Canada Maintenance Training & Qualifications Service Desk

    This request type is used for internal Trax Qualification requests and/or training requests for Training conducted by the internal ACM Trainers.

  • New User Creation/Deactivate User/ Création d'un nouvel utilisateur/Désactiver un utilisateur in Air Canada Maintenance Training & Qualifications Service Desk
  • Subcontractor USE ONLY - Document Update / User Deactivation / À L'USAGE DU Sous-traitant UNIQUEMENT - mise à jour du document / désactivation de l'utilisateur (HF, licence, etc.) in Air Canada Maintenance Training & Qualifications Service Desk
Powered by Jira Service Management
{"xsrfToken":"1ed93763e3d5db1a64cbac6d4d076028a59d85c8_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/26511f7d-2a37-4f91-9cc6-fbf23a47a07c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDUxZGIwMy04ZjY3LTRjNWUtYmViNC1mZmU3Y2M5YjM3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2NTExZjdkLTJhMzctNGY5MS05Y2M2LWZiZjIzYTQ3YTA3YyI6WyJyZWFkIl19LCJleHAiOjE3NTI2ODU0NzUsIm5iZiI6MTc1MjY4NDg3NX0.FZ6IjeBDXpf2QonTNKEJkKrxt2648Y-16-WQVXQ_jUI&client=0051db03-8f67-4c5e-beb4-ffe7cc9b37de&mode=fit","logoId":"26511f7d-2a37-4f91-9cc6-fbf23a47a07c","isLogoAvailable":true,"helpCenterTitle":"TMCS Service Centre","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"Contact Centre:","userInitialAnnouncementMessageWiki":"<p>Please call us at 1-604-233-6268 ext. 4</p>\n<p>If you have a site outage please call our contact center for assistance.</p>","translations":{"en-US":{"helpCenterTitle":"TMCS Service Centre","sharedPortalName":"Service Desk","announcementHeader":"Contact Centre:","announcementMessage":"Please call us at 1-604-233-6268 ext. 4 \n\nIf you have a site outage please call our contact center for assistance.","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#12305c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/776f284b-2e76-46f4-ba5a-e33bb4bdd2dc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMDUxZGIwMy04ZjY3LTRjNWUtYmViNC1mZmU3Y2M5YjM3ZGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc3NmYyODRiLTJlNzYtNDZmNC1iYTVhLWUzM2JiNGJkZDJkYyI6WyJyZWFkIl19LCJleHAiOjE3NTI2ODU0NzUsIm5iZiI6MTc1MjY4NDg3NX0.qUBAQhUJybfkT4D-yZ6azm_0NEyTAQ2PDr81mtgvKrc&client=0051db03-8f67-4c5e-beb4-ffe7cc9b37de&height=300&mode=fit","bannerMediaApiFileId":"776f284b-2e76-46f4-ba5a-e33bb4bdd2dc","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pelesys","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1ed93763e3d5db1a64cbac6d4d076028a59d85c8_lout","baseUrl":"https://pelesys.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://pelesys.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0051db03-8f67-4c5e-beb4-ffe7cc9b37de","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e70a72bedff34283aa2e33d16374cde0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}