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Service Desk

TMCS Service Centre

Contact Centre:

Please call us at 1-604-233-6268 ext. 4

If you have a site outage please call our contact center for assistance.

Portals

  • Air Canada Maintenance Training & Qualifications Service Desk

    Welcome! You can raise an Air Canada Service Desk request from the options provided.

    Bienvenue! Vous pouvez faire une demande au Centre d’assistance Air Canada à partir des options fournies.

  • Customer Service Desk

    Start with our Customer Service AI Agent
    The AI Agent (bottom-right of this screen) can answer questions, guide troubleshooting, and help you find relevant documentation.

    Use this portal to:

    • Report issues
    • Request support
    • Access documentation

    For production outages, contact the 24/7 emergency line.

    For change requests or product enhancement suggestions, please contact your Client Account Lead.

Suggested forms

  • Request for Air Canada Employee TRAX Authorization (Qualification) / Demande d'autorisation TRAX d'employé d'Air Canada (qualification) in Air Canada Maintenance Training & Qualifications Service Desk

    This request type is used for internal Trax Qualification requests and/or training requests for Training conducted by the internal ACM Trainers.

  • Create a Support Ticket in Customer Service Desk
  • TMDS Course Enrollment / Inscription au cours in Air Canada Maintenance Training & Qualifications Service Desk
  • General Inquiry / Enquête générale in Air Canada Maintenance Training & Qualifications Service Desk

    Have a question? Ask it here! / Vous avez une question? Demandez-le ici!

Powered by Jira Service Management
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